Scoring engagement to improve the member experience at Equity

At Equity, we’ve started a programme to use the Net Promoter Score measurement in our member engagement work. It should help us understand better how members are feeling about their union, and also give us tangible pointers for where we can improve their experience with us. Net Promoter Score (NPS) is a concept that was … Continue reading Scoring engagement to improve the member experience at Equity

The post Scoring engagement to improve the member experience at Equity appeared first on TUC Digital Lab.

Read more…