UniteLive stories of the year – Gatwick’s back

Every day over the Christmas period, UniteLive is running a different story from our top stories of 2023. Today, we look back at how Unite has made a comeback at Gatwick Airport, with a number of wins for members at the airport this year thanks to a bold new strategy of coordinated action. — The COVID […]

The post UniteLive stories of the year – Gatwick’s back appeared first on Unite Live.

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Scoring engagement to improve the member experience at Equity

At Equity, we’ve started a programme to use the Net Promoter Score measurement in our member engagement work. It should help us understand better how members are feeling about their union, and also give us tangible pointers for where we can improve their experience with us. Net Promoter Score (NPS) is a concept that was … Continue reading Scoring engagement to improve the member experience at Equity

The post Scoring engagement to improve the member experience at Equity appeared first on TUC Digital Lab.

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