Unite, representing staff working in call and contact centres across the financial services sector, has today (June 4) called for urgent action following the publication of a report into Covid-19…Read more…
Intolerable call centre abuse
Conference hears that energy members should not have to face aggression and abuse at work
The article Intolerable call centre abuse first appeared on the UNISON National site.Read more…
Keeping it in-house
The decision by British Airways to keep its two call centres at Manchester and Newcastle in-house, rather than outsource them, has been welcomed by Unite. Today’s (March 28) announcement by BA…Read more…
We can stop Birmingham council’s offshoring plans| Gregor Gall
Sending jobs to India is a bad idea that was squashed in other areas. Birmingham city council’s attack on staff must be halted
Now that earlier attempts to revolutionise the provision and funding of…Read more…