I’ve blogged a couple of times previously about the peculiar messaging around consumer ‘loyalty’. The repeated used of the phrase ‘loyalty penalty’, and the message that ‘loyalty doesn’t pay’ from both consumer groups and regulators feels very odd to m…Read more…
Globalisation and small c conservatism
“He… told us we had to go straight to the Celtic Manor in Newport – 50 miles away – by five o’clock to sign the documents and British Coal executives would be flying down to meet us by helicopter. Even I could not believe this. They had won but they wa…Read more…
The loyalty ‘penalty’
A few months back I blogged some initial thoughts about the idea of loyalty. To recap, I find it jarring that various bodies increasingly try and encourage us to be disloyal. While I get that it’s silly to be ‘loyal’ to a utility provider (or insert yo…Read more…
Loyalty: a few initial thoughts
This tweet from Which? caught my eye the other day, and is something I’ve been thinking about a lot lately:
The tweet (which is currently pinned!) referred to the cost of sticking with the same broadband providers, and it reminded me of a similar tw…Read more…