Scoring engagement to improve the member experience at Equity

At Equity, we’ve started a programme to use the Net Promoter Score measurement in our member engagement work. It should help us understand better how members are feeling about their union, and also give us tangible pointers for where we can improve their experience with us. Net Promoter Score (NPS) is a concept that was … Continue reading Scoring engagement to improve the member experience at Equity

The post Scoring engagement to improve the member experience at Equity appeared first on TUC Digital Lab.

Read more…

Today’s top stories…sandwich shortage to hit shelves

Workers at convenience foods producer, Greencore, are to begin strike action over poverty-levels of pay from their employer, Unite announced today (September 1). Over 500 workers, many earning as little as £10.53 an hour, are demanding increased pay. Following the failure of Greencore to make an improved offer, workers have been left with no choice […]

The post Today’s top stories…sandwich shortage to hit shelves appeared first on Unite Live.

Read more…

Today’s top stories…London NHS workers to strike

NHS workers at four London NHS Trusts will take strike action next month in a dispute over safe staffing and pay. The workers, who are members of Unite are employed at Barts Health NHS Trust, Barking, Havering and Redbridge University Trust, East London Foundation Trust and Guys and St Thomas’. Over 2,800 workers will be involved […]

The post Today’s top stories…London NHS workers to strike appeared first on Unite Live.

Read more…