The last 18 months have been a time of drastic change. Along with the rest of society, unions have had to adapt to the pandemic and the effects of the response to it. We had to work quickly to get…Read more…
7 things for unions to think about when updating member contact data
We’ve been working with RCM recently on how unions might work with members to keep contact data up to date. An automated SMS campaign succeeded in getting some great levels of engagement (read…Read more…
Why the TUC moved our IT systems to the cloud
The latest evolution in workplace technology has been the move to cloud computing. It’s changed the fundamentals of IT infrastructure, removing the need to invest so…Read more…
Digital approaches to case management for unions.
Our latest Digital Lab seminar looked at what digital could mean for case management in UK unions. I’ve been spending a lot of time of late talking to digital leads at our affiliate unions….Read more…
Unions and the cloud
I’ve been talking to digital leads in a lot of our affiliated unions over the last few months about our different experiences during lockdown. There have been a number of factors that shaped…Read more…
Managing IT infrastructure modernisation for trade unions
TUC Digital Lab report, August 2021 Major changes are taking place to the IT landscape for companies and organisations. The rise of cloud business solutions and the increasing use of Software as a…Read more…
Using SMS to verify and correct member data: RCM case study
Data accuracy is vitally important for unions that want to improve the member experience. This has been doubly so over the last year, where many workplace reps have been unable to regularly check in…Read more…
Using online advice content to help unions find and engage with non-members
The effects of the pandemic have cost hundreds of thousands of jobs, with many more still at risk. Redundancies have especially been a problem in parts of the private sector where unionisation rates…Read more…
Designing online forms to engage with workers about their work
In the TUC Digital Lab we’ve been doing some research into using different formats of work advice to find and engage with non-member workers. We’ll publish more about this soon, but I…Read more…
New digital tactics behind our key workers’ pay rise campaign
As MPs stood on their doorsteps and clapped, offered platitudes and had their pictures taken – there was a glimmer of hope for the millions of overworked and low-paid key workers who are…Read more…
Making a virtual out of a necessity: NASUWT online conference 2021 case study
Organising a fully virtual and democratic trade union conference. By NASUWT’s Sammy Connell and Chris Weavers. The NASUWT held its centenary Annual Conference at the ICC Belfast Convention…Read more…
Testing your union’s new digital services by prototyping
Prototyping is a very important tool when it comes to designing new digital systems. As non-profits, reliant on members’ contributions, unions have to be careful to get the best returns out of…Read more…
Discover, define, develop: A model for designing for change in unions
Last year, we launched a new module in the TUC’s leadership development programme, Leading Change. It expands our long running course to also look at how digital can support (and challenge)…Read more…
Unions and digital disruptors
In recent years, new digital start-ups have changed the faces of whole industries. New entrants have risen to dominance in their sectors and previously major players have collapsed. The pace of…Read more…
Online joining in unions – current and best practice
In 2021, people expect good quality digital interactions with all companies and organisations. Unions are no exceptions – prospective members will expect to be able to easily and immediately…Read more…
Producing union digital conferences
As Covid-19 stopped mass gatherings in person this year, many unions had to make a choice whether to cancel their big conference events or to quickly rework long-running formats for a digital medium….Read more…
Delivering for “different” in 2021
This year’s been longer than usual and mostly awful, but it’s given us all some time to think. One of the things we’ve been reflecting on is the immediate future of work, whether the “new…Read more…
Improving your video call presence – a how to guide
Since the lockdown, video conferencing has become second nature for our team meetings and one to one calls. And more of us are giving presentations online…Read more…
Congress 2020: Our first online Congress
This has been the first year that Congress couldn’t take place in its usual physical format. We have learned a lot as part of taking as much as we could of our flagship event into a new online…Read more…
Recruiting hard-to-engage workers on digital during Covid-19
TUC Digital Lab case study with BFAWU Coronavirus is changing how people work and how unions organise. Face to face contact in every sector is being reduced due to social distancing measures, more…Read more…